2/16/2011 3:49:09 PM
Paulon
Posts: 34
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greg wrote:
Is there any interest in a big, full-color Forge map available for free download? We could also probably print some poster size ones and sell them for 5 bucks or so off our site if people are interested (and if you don't have a kinkos in your town).
I'd be interested in a digital version of the map. The physical poster is also something I'd consider buying, but the international shipping costs for a US$5 item might make it uneconomic to order for me.
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2/17/2011 6:07:04 PM
Paulon
Posts: 34
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I really can't say I could recommend Lulu to anyone else. When things go right, it's pretty good. When they stuff up though, they seem to enjoy giving a runaround.
I'm still trying to find out what happened to the color version of Oathbound Seven I ordered in print, back in January.
Today I got told that the black and white version had been cancelled from my original order with a refund, and asking if I was missing the new order of the black and white version I made when the file was fixed.
That's despite specifying that they hadn't shipped the color version, the number of the order it was in, and how much of my money they've got.
Much more of this messing around and I might end up disputing the whole mess with my bank.
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2/18/2011 3:20:40 PM
Paul Grosse
Posts: 38
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Do you have access to a lawyer like through Pre-Paid Legal or a family friend, Have them write up a letter and sent to LuLu. I've found that that generally gets a response within a day or two 
--
Paul "Yes that Paul" Grosse
PCGen BoD -PR Silverback & LST Chimp
Forums: Nylan (or Nylanfs)
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2/20/2011 12:52:23 AM
Paulon
Posts: 34
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I don't have easy access to a lawyer, sadly.
With a bit of prompting I did get them looking for the right book, but I don't expect any results for a few days because of the weekend.
On the positive side, the black and white one has arrived.
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2/23/2011 6:23:09 PM
Greg Dent
Administrator
Posts: 195
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Paulon wrote:
*waits patiently* My black and white version has shipped. Lulu seems to have stuffed up somewhere by losing track of the color one I ordered before they even managed to get it shipped, so I'm waiting for word from them on what's happening to that.
Let us know what happens with that. I haven't used Lulu before, and I'm not nearly as plased as with our other printer. Unfortunately, the other printer won't print a 500 page hardbound book.
--
President, Epidemic Books
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2/24/2011 8:03:09 PM
Paulon
Posts: 34
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As of yesterday I've been told that they'll be sending me a replacement copy, shipping soon.
According to them they posted a copy to me on Jan 28. I may be a little cynical, but while I won't complain as long as I finally get the book, I find it odd that the one parcel that seems to have been lost in the post is also the same one where they failed to send a shipping notification, or to update the order status to show the book was sent at all.
In fairness, the other stuff I've bought through Lulu has been promptly shipped, with no problems with the order quality. Typical shipment time to New Zealand has been a week to ten days, which is pretty good.
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3/6/2011 7:12:20 PM
Paulon
Posts: 34
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Well, color me very unimpressed with Lulu. My 'replacement' copy arrived today. In glorious black and white, not color. Time to start the emails again... :-(
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3/9/2011 11:06:37 AM
Paulon
Posts: 34
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At this point everything has been resolved. My color version arrived yesterday.
The whole situation took multiple errors, both at Lulu and by myself.
For the record, here's what seems to have happened.
1) Lulu printed and sent the black and white version instead of the color one. Unfortunately they didn't send any notification of postage or update the order status page.
2) In the meantime I reordered the black and white version again after the file issues were fixed, along with a couple of other books.
3) The other books from that second order arrived, along with the black and white Oathbound Seven from 1). I assumed the whole of my second order had arrived at once.
4) I got onto Lulu customer support to try and work out what happened. They eventually sent a replacement color copy.
5) The black and white Oathbound Seven I actually ordered in that second order arrived three days ago, almost a month after posting. I mistook it for the replacement color copy and got annoyed, and contacted Lulu customer support again.
6) The replacement color version arrived yesterday.
Their customer support thinks it would be too much trouble to return the black and white copy I got in error, so now I have two copies. Nice of them.
A suggestion. A lot of the confusion at Lulu seems to have been because of the similar names. Maybe the color version of the Oathbound Seven project at Lulu could be renamed to something like "Oathbound Seven - Special Color Edition" to help avoid mixups in future?
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3/10/2011 5:02:21 PM
Greg Dent
Administrator
Posts: 195
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Glad this got sorted out! I can rename the projects. It seemed like the price would help people tell the difference, but I guess the Lulu staff probably doesn't care as much about that.
I think I'll go back to our regular print on demand guys (amazon) for future stuff. I don't anticipate any more books in the 400+ page range, which is why I had to do the Lulu thing with this project.
--
President, Epidemic Books
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3/14/2011 11:33:49 PM
Paulon
Posts: 34
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It's a beautiful book. The only issue is that it has the same cut off page numbers as the black and white version, which does nothing to impair actually reading or referencing it.
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11/14/2011 12:00:08 PM
Fenryx
Posts: 25
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I've gotten more than a few books through Lulu and have never had a problem with them. We'll see how my luck holds up in a few weeks when I order Ouathbound Seven.
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